Privacy Policy

Last Updated: 10-05-2026

At Wick & Woven, we are committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use and protect your personal information when you visit our website, place an order, contact us or interact with us online.

By using our website, you agree to the practices described in this Privacy Policy.

What Information We Collect and Why

The information we collect may include:

your name,
billing and delivery address,
email address,
telephone number,
purchase history,
payment information,
IP address,
browser and device information,
website usage data,
and marketing preferences.

We only collect, keep, use or share your information for genuine business purposes, when you have approved us to do so, or where we are legally required to process it.

We use your information for the following purposes:

to process and fulfil any order placed on our website;
to arrange delivery of your purchases;
to maintain customer accounts;
to respond to enquiries made by telephone, email, live chat or social media;
to personalise your shopping experience and improve our website;
to provide customer support and after-sales service;
to analyse website performance and customer behaviour;
to send order confirmations, delivery updates and service communications;
to detect and prevent fraud or criminal activity;
to carry out research, analysis, testing and administration;
to contact you regarding reviews, surveys or competitions;
to send promotional offers, products and marketing communications where permitted;
to display relevant advertising on our website and elsewhere online;
and to comply with legal and regulatory obligations.

Our Legal Basis For Processing Your Data

Under UK data protection law, we must have a legal basis for processing your personal information.

Contractual

When you place an order with us, we need to process your information in order to fulfil our contractual obligations, including payment processing, delivery and customer support.

Legal Obligations

We may process your personal information where required to comply with legal obligations, including accounting, tax, fraud prevention and consumer protection laws.

Legitimate Interests

We may process your personal information where it is reasonably necessary for our legitimate business interests, including:

improving our website, products and services;
analysing customer behaviour and website usage;
personalising your shopping experience;
preventing fraud and misuse of our services;
promoting and advertising our products and services;
contacting you regarding your order or delivery;
and sending marketing communications where you have previously purchased from us and have not opted out.

We always balance our legitimate interests against your privacy rights.

Consent

In certain situations, we rely on your consent, including:

subscribing to marketing emails or SMS communications;
accepting non-essential cookies;
or entering competitions or promotional activities.

You may withdraw your consent at any time.

When We Contact You

We may contact you by:

email,
telephone,
SMS,
live chat,
or post.

This may include communications relating to:

your order,
delivery updates,
customer service,
product reviews,
promotions and offers,
abandoned basket reminders,
or stock availability notifications.

You can unsubscribe from marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.

Please note that service-related emails relating to your orders or account cannot be unsubscribed from.

Shopify & Payments

Our website is hosted on Shopify Inc., which provides the ecommerce platform we use to sell our products and services.

Payments are securely processed through Shopify Payments and approved third-party payment providers integrated into our website.

We do not store or have access to your full payment card details.

Your use of third-party payment services is subject to the privacy policies and terms of those providers.

For more information about Shopify’s privacy practices, please visit:

https://www.shopify.com/legal/privacy

When You Contact Us

If you contact us by email, telephone, live chat, contact form or social media, we may keep a record of those communications to help resolve queries, improve customer service and maintain accurate business records.

Telephone calls may be monitored or recorded for training, compliance and security purposes.

Who We Share Your Information With

We may share your information with carefully selected third parties where necessary to operate our business, including:

payment providers;
delivery and courier companies;
Shopify and website hosting providers;
email marketing providers;
analytics and advertising platforms;
fraud prevention services;
IT and support providers;
insurers and professional advisers;
and legal or regulatory authorities where required by law.

We only share information necessary for those services to be provided.

We never sell your personal information.

We may also share anonymised or aggregated statistical information that cannot identify you personally.

Advertising & Analytics

We may use third-party tools including:

Google Analytics,
Meta/Facebook Pixel,
Shopify Analytics,
Google Ads,
and email marketing platforms

to understand website traffic, measure advertising performance and improve your shopping experience.

These providers may use cookies and similar technologies to collect information about your browsing behaviour.

For more information, please see our Cookie Policy.

How Long We Keep Your Information

We will only retain your personal information for as long as necessary for the purposes for which it was collected, including:

fulfilling orders,
customer service,
legal obligations,
accounting and tax requirements,
fraud prevention,
and dispute resolution.

Order and transaction information may be retained for up to 6 years where required for legal or accounting purposes.

Your Rights

Under UK data protection law, you have the right to:

request access to your personal data;
request correction of inaccurate information;
request deletion of your personal data;
object to certain processing activities;
restrict processing;
withdraw consent at any time;
request transfer of your data;
and object to direct marketing.

To exercise any of your rights, please contact us using the details below.

Security

We take security seriously and use appropriate technical and organisational measures to protect your personal information.

Our website uses secure encrypted connections (SSL) to protect data transmitted online.

We regularly monitor and test our systems to help prevent unauthorised access, misuse or security breaches.

However, no method of transmission over the internet can be guaranteed to be completely secure.

Cookies

Cookies are small text files stored on your device when you browse websites.

We use cookies to:

make our website function properly;
remember your preferences;
analyse website traffic;
improve website performance;
and provide personalised advertising.

You can manage cookies through your browser settings.

For more information, please see our Cookie Policy.

Third-Party Links

Our website may contain links to external websites or services.

We are not responsible for the privacy practices or content of third-party websites.

Changes To This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements, technology or business operations.

Any updates will be published on this page.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Wick & Woven
Email: sales@wickandwoven.co.uk

Complaints

If you are unhappy with how we process your personal information, you have the right to complain to the Information Commissioner’s Office (ICO).

Website: https://ico.org.uk
Telephone: 0303 123 1113